All purchases and subscriptions made on ZipForma are final and non-refundable, except where a refund is required by applicable law or is covered by our Billing Errors & Double Charges policy below. Once a monthly subscription payment is processed, refunds will not be issued for change of mind or unused subscription time, subject to applicable law.
We provide users with a 25% Teaser Export feature and trial access before purchase, where available. This allows you to evaluate the software's speed, formatting accuracy, and features to determine whether ZipForma meets your requirements before purchasing a plan.
ZipForma subscriptions do not automatically renew where the plan is offered on a manual monthly payment basis.
For these plans, payment credentials are not used by ZipForma to automatically charge you each month. You must make a new payment at the start of each billing period to maintain premium access.
If you choose not to renew for the following month, your account will revert to the free or trial tier when your paid access expires, without a cancellation penalty for not renewing.
If a technical issue or payment processing error results in a duplicate charge for the same subscription and billing period, please contact our support team. After verifying the duplicate payment, we will arrange a refund for the duplicate charge through the applicable payment provider, subject to its procedures and applicable law.
If you have questions about this Refund Policy or experience a billing issue, please contact us:
Email: support@zipforma.com
Operator: Apex CodeX Labs
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